La Crosse Management Systems Releases Tech Raptor™ Remote Field Service Application
LA CROSSE, WI - March 2004 - La Crosse Management Systems, Inc., a leading provider of business managment solutions for office equipment dealerships, announces the release of Tech Raptor™, a wireless communication package for remote field service. Tech Raptor™ is a fully integrated solution designed to streamline field operations, increase market penetration and assist in providing a higher level of customer care. Tech Raptor automates all administrative activities for field and call center personnel, while supplying real-time information.
Key Features:
Reduce costs
Real-time transaction processing reduces billing and invoicing time, shortens customer payment circles, and improves cash flow.
Inventory tracking improves reordering and restocking, reduces inventory costs, and increases inventory turnover to improve customer service.
Improve Customer Service
Real-time, on-site access to customer account information, equipment service history, inventory status and parts/service. This ensures the right technicians are dispatched to jobs requiring special skills.
Faster response time to service calls to enhance productivity.
Enhance Productivity
100% complete, accurate and up-to-date information available any time and anywhere to management, dispatchers and technicians.
Touch activated screens and easy to use drop down menus for field technicians.
Eliminates the need for paperwork and voice communications between dispatchers and field technicians.
System Requirements:
Browser access to the internet from a laptop, PDA, or even the customer’s PC.
IIS Server installed.
Broadband internet access.
About La Crosse Management Systems
La Crosse Management Systems is an industry leader in the office equipment dealership software market, providing complete business management solutions for office equipment companies. Established in 1980, La Crosse Management Systems is located in La Crosse, Wisconsin. Learn more about La Crosse Management Systems at http://www.lacrossesoftware.com.
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